Mark Andy Inc.
  • 18-Apr-2018 to 17-Sep-2018 (CST)
  • Aftermarket Service
  • Dallas, TX, USA
  • Salary
  • Full Time

Medical / Dental / Vision / 401k / Holidays

Digital Field Service Technician

Mark Andy Inc. is the Total Solutions Partner to the printing industry with a mission to be 'the supplier of choice with high quality innovative solutions that drive customer profitability.' The company responds to business needs by offering the broadest portfolio of equipment, the largest consumables distribution and now the most robust service infrastructure to better support printers and converters around the world. For more information, visit

Mark Andy is headquartered in St. Louis, Missouri, USA, with sales and distribution offices worldwide.  

Position Summary

  • Provides routine and unplanned Field Technical Service needed to maximize MADP Up-Time, Production-Availability & Press-Utilization for Digital Printing Process Capability MA DP.
  • Routinely provides MADP Clients with PM performance and support, practical training for safety, press operation and maintenance, best practices, and relevant updates and news from MA.
  • Provides break-fix services for MADP. Remotely or F2F will troubleshoot and repair SW, HW, Network, Electrical components and systems
  • Takes all actions needed to maintain an exceptional (positive) customer experience in every circumstance.
  • Will capture, log and escalate client difficulties relevant to Process Capability to produce sellable products.
  • Escalates any opportunity to: improve process capabilities, press utilization, client satisfaction, also for MA to cross sell other products or services.  
  • Assists with installation of MADPs
  • FSTs will routinely interact with Engineering as needed to drive product updates to enhance product performance and reliability.
  • Properly documents all work required i.e. service reports, expense exports, installation feedback forms, etc. 

Qualifications/Skills Required

  • Excellent customer service skills
  • Empathetic, Can-Do, Results Oriented
  • Ability to read basic electrical/mechanical and pneumatic diagrams
  • Capable of using multi-meter and micrometers
  • Good computer and network skills
  • Excellent troubleshooting and problem solving skills for SW, HW, Electrical systems
  • Proficient in troubleshooting electrical, mechanical, pneumatic and print issues, related to printing equipment.
  • Prior Digital Printing and specifically IJ digital printing skills are highly desirable
  • Understanding of manufacture and performance requirements for L&P industry is highly desirable
  • Highly Competent with computers (PC & MAC and related networking), internet; competent to work via net-based meeting services and to remotely access Clients' networks, computers, DFEs and the MADP.
  • Excellent trouble-shooting and problem solving for SW, HW relevant to overall all press control and digital printing.
  • Able to recognize problems related to materials, processes and procedures.
  • Understanding of servo drives, PLC controls and circuits.
  • Understanding of Relay logic.
  • Experience with ladder logic and servo motion controls
  • Excellent written and verbal communications skills.
  • Great attention to detail and strong organizational skills. 

Personal Skills Required

  • Interact with others.
  • Work in high stress environment.
  • Deal with interpersonal conflicts.
  • Work with difficult customers.
  • Work in an office/manufacturing environment.
  • Coverage during certain periods.

Work Environment

Climate controlled office environment, no physical discomfort due to temperature, dust, noise and the like. May have limited exposure to manufacturing areas that require the usage of PPE. 

Physical Demands

Frequently required to sit. Occasional walking, standing, stooping and kneeling. Frequently lift up to 10 pounds, occasionally lift or move up to 25 pounds. 

Mark Andy Inc. is an equal employment employer and considers all qualified applicants without regard to race, color, religion, national origin, sex, age, disability, veteran status, or any other factor, which is prohibited by applicable law.



Full Job Description
Mark Andy Inc.
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