Mark Andy Inc.
  • 22-Oct-2019 (CST)
  • Aftermarket Services
  • Chesterfield, MO, USA
  • Salary
  • Full Time

Medical / Dental / Vision / 401k / Holidays

Digital Install Technician

Mark Andy celebrates over 70 years in the label and package printing industry with a mission to be the supplier of choice throughout the product life cycle, offering high-quality and innovative technologies that drive customer profitability. We respond to business needs by offering a broad range of equipment, education, service, and supplies to printers and label converters around the world.  

Offering our customers complete pressroom solutions, Mark Andy consists of leading global brands including Mark Andy flexographic and digital hybrid printing presses, Rotoflex offline finishing systems and Mark Andy Print Products consumables and supplies. 

Position Summary

  • Perform Digital Series HD press Install within three-week timeframe one week Flexo, one week Digital and one week training
  • Perform Digital Series HD training at customer site
  • Complete certified training program designed by Digital Director/Digital Integration Manager
  • Take direction and work instructions from Sr. Digital Technician/Customer Success Manager
  • Provides routine and unplanned Service needed to maximize Digital Products Up-Time, Production-Availability & Press-Utilization for Digital Printing Process Capability for Digital products
  • Occasionally provides Digital Clients with PM performance and support, practical training for safety, press operation and maintenance, best practices, and relevant updates and news from MA
  • Occasionally provides break-fix services for Digital Products. Remotely or Face to Face will troubleshoot and repair SW, HW, Network, Electrical components and systems.
  • Takes all actions needed to maintain an exceptional (positive) customer experience in every circumstance.
  • Will capture, log and escalate client difficulties relevant to Process Capability to Customer Success Manager.
  • Escalates any opportunity to: improve process capabilities, press utilization, client satisfaction, also for MA to cross sell other products or services.  
  • Properly documents all work required i.e. service reports, expense exports, installation feedback forms, etc.
  • Travel up to 100%, including International travel 

Qualifications/Skills Required

  • Excellent customer service skills
  • Empathetic, Can-Do, Results Oriented
  • Ability to read basic electrical/mechanical and pneumatic diagrams
  • Capable of using multi-meter and micrometers
  • Good computer and network skills
  • Excellent troubleshooting and problem-solving skills for SW, HW, Electrical systems
  • Proficient in troubleshooting electrical, mechanical, pneumatic and print issues, related to printing equipment.
  • Prior Digital Printing and specifically IJ digital printing skills are highly desirable
  • Understanding of manufacture and performance requirements for L&P industry is highly desirable
  • Highly Competent with computers (PC & MAC and related networking), internet; competent to work via net-based meeting services and to remotely access Clients' networks, computers, DFEs and the MADP.
  • Excellent trouble-shooting and problem solving for SW, HW relevant to overall all press control and digital printing.
  • Able to recognize problems related to materials, processes and procedures.
  • Understanding of servo drives, PLC controls and circuits.
  • Understanding of Relay logic.
  • Experience with ladder logic and servo motion controls
  • Excellent written and verbal communications skills.

Great attention to detail and strong organizational skills. 

Education/Experience Required

  • 2-year technical certification or equivalent work experience.
  • Previous Install equipment experience not required but preferred. 

Personal Skills Required

  • Interact with others.
  • Work in high stress environment.
  • Deal with interpersonal conflicts.
  • Work with difficult customers.
  • Work in an office/manufacturing environment.
  • Coverage during certain periods. 

Work Environment

Climate controlled office environment, no physical discomfort due to temperature, dust, noise and the like. May have limited exposure to manufacturing areas that require the usage of PPE. 

Physical Demands

Frequently required to sit. Occasional walking, standing, stooping and kneeling. Frequently lift up to 10 pounds, occasionally lift or move up to 25 pounds.

Mark Andy Inc. is an equal employment employer and considers all qualified applicants without regard to race, color, religion, national origin, sex, age, disability, veteran status, or any other factor, which is prohibited by applicable law.


Full Job Description
Mark Andy Inc.
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